Privacy Policy

International Energy Services, LLC ("IES," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.intlenergyserv.com (the "Site"), request a quote, submit project information or specifications, or otherwise communicate with us through the Site, by telephone, through WhatsApp or LinkedIn, or by other means.

This Privacy Policy applies to personal information handled in connection with the Site and our business inquiries. It does not apply to information governed by a separate privacy notice, contract, or employment-related process.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Contact and identification information: full name, email address, telephone number, and other contact information you choose to provide.
• Professional and business information: company name, business affiliation, job-related contact details, and similar professional information.
• Project and inquiry information: project type, project location, estimated start date, requested services, scope details, scheduling information, and other information related to a quote or project inquiry.
• Uploaded documents: specifications, drawings, supporting documents, and any information contained in files you voluntarily attach to a request.
• Communications: the content of messages, requests, correspondence, and other information you provide when communicating with IES by telephone, through the Site, WhatsApp, LinkedIn, or another channel.
• Device, internet, and usage information: internet protocol (IP) address, browser type, device type, operating system, referring pages, pages viewed, access dates and times, approximate location derived from an IP address, and diagnostic, security, or server-log information.
• Administrative and relationship information: records we create to manage an inquiry, prepare or evaluate a quote, maintain a business relationship, or document our communications with you.

Sensitive Information

IES does not request Social Security numbers, government identification numbers, financial-account or payment-card information, medical information, biometric data, account passwords, or other highly sensitive personal information through the Site's quote-request form. Please do not include this type of information in the scope-details field or in an uploaded file unless IES specifically requests it through an appropriate secure process.

2. Sources of Personal Information

We may obtain personal information:

• Directly from you, including through the quote-request form, uploaded files, telephone calls, WhatsApp, LinkedIn, or other correspondence.
• Automatically from your browser or device when you access the Site, including through server logs, cookies, or similar technologies used for functionality, security, and performance.
• From your company or another business contact when that person identifies you as a project, vendor, customer, or professional contact.
• From service providers and third-party platforms used to operate the Site or facilitate communications, subject to applicable law and their own privacy practices.

3. How We Use Personal Information

We may use personal information to:

• Respond to questions, quote requests, and project inquiries.
• Evaluate project requirements, specifications, service availability, scheduling, and geographic coverage.
• Communicate with you and your company about a current or potential business relationship.
• Prepare estimates, proposals, project records, and related business documentation.
• Operate, maintain, troubleshoot, secure, and improve the Site and our communications systems.
• Detect, investigate, and prevent fraud, misuse, security incidents, or other unlawful activity.
• Comply with legal, regulatory, contractual, tax, accounting, insurance, safety, and recordkeeping obligations.
• Establish, exercise, or defend legal claims and enforce our agreements and policies.
• Carry out another purpose disclosed to you when the information is collected or with your consent.

4. Cookies and Similar Technologies

The Site and its hosting, security, and technical service providers may use cookies, server logs, and similar technologies that are necessary to operate, protect, and improve the Site. The Site may also load resources provided by third parties, such as web fonts, which may cause your browser to send technical request information to those providers.

IES does not currently sell personal information or use it for cross-context behavioral or targeted advertising. Because we do not engage in those activities, browser-based opt-out preference signals, including Global Privacy Control signals, do not change how we process personal information at this time. If our use of cookies or advertising technologies materially changes, we will update this Privacy Policy and provide any notice, consent mechanism, or opt-out control required by applicable law.

You may configure your browser to block or delete cookies. Some Site functions may not operate properly if technologies necessary for functionality or security are disabled.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for legitimate business purposes:

• Service providers: companies that support website hosting, cloud storage, file handling, communications, information technology, cybersecurity, data backup, and other business operations.
• Professional advisers: attorneys, accountants, auditors, insurers, consultants, and other advisers when reasonably necessary for their services.
• Government authorities or other parties for legal reasons: when disclosure is required by law, legal process, or a valid governmental request, or when reasonably necessary to protect the rights, safety, property, or security of IES or others.
• Parties to a business transaction: actual or prospective purchasers, investors, lenders, advisers, or other parties involved in a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction, subject to appropriate safeguards.
• Other parties at your direction or with your consent.

The categories of information disclosed may include contact identifiers, professional or business information, project and inquiry information, uploaded documents, communications, and technical or usage information, depending on the service provided or purpose of the disclosure.

No Sale or Targeted-Advertising Sharing

IES does not sell personal information for monetary or other valuable consideration and does not share personal information for cross-context behavioral or targeted advertising. IES also does not knowingly sell or share the personal information of individuals under 18 years of age.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to and documenting inquiries, evaluating or performing projects, maintaining business records, and satisfying legal, contractual, accounting, tax, insurance, safety, and dispute-resolution obligations.

When determining an appropriate retention period, we consider the nature and sensitivity of the information, the reason it was collected, the duration of the business relationship or project, applicable limitation periods, legal and contractual requirements, and the potential risk of harm from unauthorized use or disclosure. When personal information is no longer reasonably necessary, we may delete it, securely dispose of it, or de-identify it, subject to technical backup cycles and applicable law.

7. Data Security

IES uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use care when sending information online and should not submit highly sensitive personal information through the Site's general quote-request form.

8. Privacy Rights for Residents of Certain U.S. States

Depending on your state of residence and subject to applicable legal thresholds, exemptions, and exceptions, you may have the right to:

• Confirm whether we process your personal information and access that information.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Obtain a portable copy of personal information you previously provided.
• Obtain information about the categories of personal information collected, the sources of that information, the purposes for processing it, and the categories of third parties to whom it is disclosed.
• Opt out of the sale of personal information, targeted advertising, or certain profiling activities.
• Limit certain uses or disclosures of sensitive personal information, where applicable.
• Appeal a decision concerning a privacy request, where applicable.
• Exercise your privacy rights without unlawful discrimination or retaliation.

IES does not currently sell personal information, share it for cross-context behavioral or targeted advertising, or use it to make decisions that produce legal or similarly significant effects through automated profiling.

How to Submit a Privacy Request

You may submit a privacy request using either of the following methods:

1. Email info@intlenergyserv.com with the subject line Privacy Request.
2. Visit https://intlenergyserv.com/contact, select Other as the project type, and begin the Scope details field with Privacy Request.
3. Call IES at 832-248-0870 or 832-995-9988.
4. Mail your request to:
   International Energy Services, LLC
   Attn: Privacy Request
   2718 US Hwy 90
   Crosby, Texas 77532
   United States

Please describe the right you wish to exercise and provide enough information for us to locate the relevant records. We may request additional information reasonably necessary to verify your identity and protect personal information from unauthorized access. We will use verification information only for that purpose. If we cannot verify your identity or if an exception applies, we may be unable to fulfill all or part of a request.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of the agent's authority and may also ask you to verify your identity directly.

Appeals

If applicable law gives you a right to appeal and we deny your request, submit an appeal through the same contact methods above. Use Privacy Appeal as the email subject line or begin a contact-form request with Privacy Appeal, and explain why you believe the decision should be reconsidered. We will respond within the period required by applicable law.

9. Children's Privacy

The Site is intended for business and professional audiences and is not directed to children under 13 years of age. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information through the Site, please contact us using the methods in Section 13 so that we can review and, where appropriate, delete the information.

10. Third-Party Websites and Communication Platforms

The Site includes links to third-party websites and communication platforms, including WhatsApp and LinkedIn. If you choose to interact with those services, the third party may collect and process information under its own privacy policy and terms. IES does not control and is not responsible for the privacy or security practices of third-party websites or platforms.

11. Visitors Outside the United States

IES is based in Texas, United States. If you access the Site from outside the United States, your personal information may be processed and stored in the United States or in other jurisdictions where our service providers operate. Those jurisdictions may have data-protection laws that differ from the laws in your location.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, the Site, or applicable law. When we make changes, we will post the revised policy on this page and update the Last Updated date. Material changes will be communicated by additional means when required by law.

13. Contact Us

For questions about this Privacy Policy or IES's privacy practices, contact: